Terms And Conditions
Terms and Conditions for Kentish Town Carpet Cleaning Services
These Terms and Conditions set out the basis on which Kentish Town Carpet Cleaning provides professional cleaning services to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the individual or business requesting and/or paying for the services.
Company means Kentish Town Carpet Cleaning, the provider of the services.
Services means any cleaning or related services supplied by the Company to the Client, including but not limited to carpet cleaning, upholstery cleaning, rug cleaning, hard floor cleaning and associated treatments.
Service Area means the areas in which the Company accepts bookings, generally centred around Kentish Town and neighbouring districts as determined by the Company from time to time.
Premises means the property or location where the Services are to be carried out.
Technician means any employee, contractor or representative of the Company who carries out the Services.
2. Scope of Services
The Company will provide the Services agreed with the Client at the time of booking, as described in the booking confirmation. Descriptions of Services, including any service area information and any promotional material, are for general guidance only and do not form a binding specification unless expressly confirmed in writing by the Company.
The Company reserves the right to refuse any job that, in its reasonable opinion, is unsafe, unsuitable, outside the Service Area, or where the Premises are not fit for purpose, including but not limited to the presence of health hazards, severe infestations or structural risks.
3. Booking Process
3.1 Bookings may be requested by the Client via the Company’s accepted communication channels, such as online forms or written messages, as made available by the Company from time to time.
3.2 A booking is only confirmed when the Company has accepted the request and has issued a booking confirmation, which may include the agreed date, time window, type of Service, estimated duration and price.
3.3 The Client is responsible for providing accurate information during booking, including the size and type of areas to be cleaned, level of soiling, access details, parking availability, and any special requirements. The Company reserves the right to amend the quoted price or refuse to provide Services if the information provided is inaccurate or incomplete.
3.4 Arrival times are given as an estimated time or time window. While the Company will use reasonable efforts to arrive within the agreed time, circumstances such as traffic or earlier jobs taking longer than expected may cause delays. In such cases, the Company will endeavour to inform the Client as soon as reasonably practicable.
4. Client Responsibilities and Access
4.1 The Client must ensure safe and reasonable access to the Premises at the agreed time. This includes arranging parking where necessary and complying with any local parking rules or charges. The Client is responsible for any parking costs, congestion charges or other access-related fees incurred by the Company in providing the Services.
4.2 The Client must ensure that the Premises are ready for the Services to be carried out. This may include moving light furniture and personal items, securing valuables, and removing fragile items from the areas to be cleaned, unless otherwise agreed in advance.
4.3 The Client must notify the Company of any known hazards, defects or risks at the Premises, such as unstable flooring, loose fittings, alarm systems, restricted areas, or sensitive materials.
4.4 If the Technician is unable to gain access to the Premises or to carry out the Services due to the Client’s failure to meet the responsibilities outlined in this section, the visit may be treated as a late cancellation and a charge may apply in accordance with the cancellation policy below.
5. Pricing and Payment Terms
5.1 Prices are generally quoted per room, per area, per item, per square metre, or on a job basis, depending on the nature of the Services. Any quote given before an on-site inspection is an estimate based on the information supplied by the Client and may be subject to revision if the actual condition or size of the areas differs materially from that described.
5.2 All prices are stated in pounds sterling and, unless clearly stated otherwise, are inclusive of any applicable value added tax or similar sales tax.
5.3 The Company reserves the right to revise its prices at any time. Price changes will not affect bookings that have already been confirmed, except where the Client has provided incomplete or inaccurate information at the time of booking.
5.4 Payment is due in full on completion of the Services, unless otherwise agreed in writing in advance. The Company may require a deposit or pre-payment to secure a booking, which will be communicated to the Client at the time of booking.
5.5 The Company accepts payment by methods specified by the Company from time to time, which may include cashless payment options. The Company does not accept payment by cheque unless expressly agreed in advance.
5.6 For commercial Clients with approved credit terms, invoices are payable within the period specified on the invoice. If payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts at the statutory rate and to suspend or cancel further Services.
6. Cancellations, Rescheduling and No-Show Policy
6.1 The Client may cancel or reschedule a booking by providing notice to the Company within the timeframe specified in this section.
6.2 If the Client cancels or reschedules more than 48 hours before the scheduled start time, no cancellation fee will usually apply, unless a special or non-standard booking was agreed that involved specific costs to the Company.
6.3 If the Client cancels or reschedules with less than 48 hours notice, the Company reserves the right to charge a cancellation fee of up to 50 percent of the quoted job value, at the Company’s discretion.
6.4 If the Client cancels or reschedules with less than 24 hours notice, or if the Technician attends the Premises and is unable to gain access or commence the work for reasons within the Client’s control, the Company reserves the right to charge up to 100 percent of the quoted job value as a late cancellation or no-show fee.
6.5 The Company may cancel or reschedule a booking due to events beyond its reasonable control, including severe weather, illness, equipment failure, or access issues beyond the Company’s control. In such cases, the Company will offer an alternative appointment or, if not possible, a refund of any pre-payment received for the affected booking. The Company will not be liable for any additional costs or losses incurred by the Client as a result of such cancellation or rescheduling.
7. Service Performance and Limitations
7.1 The Company will use reasonable care and skill in providing the Services, in line with industry standards and the methods the Company considers suitable for the materials and conditions present at the Premises.
7.2 While the Company aims to achieve high-quality results, it does not guarantee that all stains, odours or marks will be completely removed. The outcome depends on factors such as the age and type of stain, previous cleaning attempts, material composition, and general condition of the items being cleaned.
7.3 The Client acknowledges that certain stains and damage may be permanent and that attempts to clean them may, in rare cases, result in further lightening, discolouration, or texture changes. The Technician will exercise professional judgement and, where possible, discuss any apparent risks with the Client before proceeding.
7.4 The Company is not responsible for pre-existing damage or defects, including but not limited to wear, sun damage, loose fittings, fraying, weak seams, shrinkage due to poor original installation, or colour instability in fabrics and carpets.
8. Liability and Insurance
8.1 The Company carries appropriate liability insurance for the Services it provides. Details of coverage can be made available to the Client on reasonable request.
8.2 The Company will compensate the Client for any direct loss or damage to the Client’s property that is caused by the negligence of the Company or its Technicians, subject to the limitations set out in this section.
8.3 The Company’s total liability to the Client for any loss or damage arising out of or in connection with the provision of the Services, whether in contract, tort or otherwise, shall not exceed the total amount actually paid by the Client to the Company for the specific Service giving rise to the claim.
8.4 The Company will not be liable for any indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or any loss not reasonably foreseeable as a consequence of the breach.
8.5 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under applicable law.
9. Complaints and Service Issues
9.1 If the Client is dissatisfied with any aspect of the Services, the Client must notify the Company as soon as reasonably practicable and in any event within 48 hours of completion of the work.
9.2 The Company may request photographs, further details, or an opportunity to re-visit the Premises in order to assess and, where appropriate, remedy any issues. Refusal to allow a re-visit may limit the Company’s ability to resolve the complaint.
9.3 Where a complaint is justified, the Company may, at its discretion, offer a partial re-clean, a price reduction, or a refund for the affected part of the Services.
10. Health, Safety and Environmental Considerations
10.1 The Company uses professional cleaning solutions and equipment chosen to be effective and, where possible, environmentally responsible. Safety data sheets for cleaning products can be provided on request.
10.2 The Client must inform the Technician of any allergies, sensitivities or concerns regarding cleaning products before the Services commence. The Company will take reasonable steps to accommodate such requests, but cannot guarantee the availability of specific products at all times.
11. Waste Handling and Regulatory Compliance
11.1 The Company will handle and dispose of waste generated as part of the Services in accordance with applicable environmental and waste regulations.
11.2 Normal waste such as used solutions, soiling removed during extraction, and disposable cloths will be dealt with in a safe and compliant manner. The Company does not accept responsibility for hazardous or regulated waste present at the Premises prior to its arrival, such as clinical waste, sharps, asbestos, or chemical residues.
11.3 If the Technician discovers hazardous or regulated waste during the course of the work, the Company may suspend the Services until the hazard has been removed or made safe by an appropriate specialist. Any additional costs or delays stemming from such discoveries are the responsibility of the Client.
12. Property and Keys
12.1 If the Client provides keys, access codes or security devices to allow entry to the Premises, the Company will take reasonable care to keep them secure and to use them only for the purposes of providing the Services.
12.2 The Client is responsible for ensuring that any alarm systems are correctly configured to allow access for the agreed time. The Company accepts no liability for alarm call-out charges or similar costs unless the issue is directly caused by the negligence of the Technician.
13. Personal Data
13.1 The Company will collect and process personal data about the Client as necessary to manage bookings, provide the Services, handle payments and administer customer relations.
13.2 The Company will handle personal data in accordance with applicable data protection laws and its internal privacy practices. Personal data will not be sold to third parties. It may be shared with trusted service providers, such as payment processors, solely for the purpose of delivering the Services and running the business.
14. Amendments to These Terms
14.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will be effective when posted or otherwise communicated to Clients.
14.2 The version of the Terms and Conditions in force at the time of booking will apply to that specific booking, unless a change is required by law or by a regulatory authority.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall, to the extent required, be deemed to be deleted, and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
16.3 The Client may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations to another organisation as part of a business transfer or restructuring, provided that this does not adversely affect the Client’s rights under these Terms and Conditions.
By booking or using the Services of Kentish Town Carpet Cleaning, the Client confirms that they have read, understood and agreed to these Terms and Conditions.
