Privacy Policy

Kentish Town Carpet Cleaning Privacy Policy

This Privacy Policy explains how Kentish Town Carpet Cleaning collects, uses, stores and protects personal data relating to its customers in the Kentish Town area and surrounding locations. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all customers and prospective customers who contact us, request a quote, make a booking or receive carpet cleaning or related services from us in the local area.

Who we are and scope of this policy

Kentish Town Carpet Cleaning acts as the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data. This Privacy Policy covers all personal data processed about individual customers, business contacts where they act as individuals or sole traders, and any other individuals whose information we process in connection with our carpet cleaning services in the Kentish Town area.

Personal data we collect

We may collect and process the following categories of personal data about you:

Identification and contact details, such as your name, postal address, service address, and any other contact details you provide to us. Booking and service details, such as dates and times of appointments, details about the property or premises where services are provided, access instructions, and information about the type and condition of carpets and upholstery. Communication data, such as information you provide when you contact us by any channel to request a quote, make a booking, ask a question or provide feedback. Payment-related information, such as records of payments made and payment status. We do not store full payment card details when using third-party payment processors, but we may keep partial details such as the last digits of a card number or transaction references for accounting purposes. Technical and usage data, such as limited technical information collected when you visit our website, including basic browsing data, pages visited, and the time and date of your visit. This may be collected through cookies or similar technologies, subject to your cookie preferences. Marketing and preferences data, such as your consent to receive marketing messages and your communication preferences.

How we collect your personal data

We collect personal data directly from you when you contact us to request information, place a booking, request a quote, or otherwise engage with our services. This may occur via telephone, online contact forms, messaging platforms or in person.

We may also obtain personal data indirectly from third parties, such as online advertising platforms or comparison sites, where you have provided your details for the purpose of being contacted by local service providers. In such cases, we process your data in accordance with this Privacy Policy and the information provided to you at the time of collection by the relevant third party.

Lawful bases for processing

We rely on the following lawful bases under data protection law to process your personal data:

Performance of a contract and steps taken prior to entering into a contract. We process your personal data to provide carpet cleaning and related services, handle bookings, respond to enquiries, provide quotes, and manage our relationship with you as a customer. Legal obligation. We process certain personal data to comply with legal and regulatory requirements, such as record-keeping, accounting and tax obligations. Legitimate interests. We may process your personal data where it is necessary for our legitimate interests, and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, maintaining accurate records, handling customer queries and complaints, and ensuring the security of our operations. Consent. In situations where we rely on your consent, for example for certain types of direct marketing communications or non-essential cookies, we will only process your data once you have given clear and informed consent. You may withdraw your consent at any time.

How we use your personal data

We use your personal data for the following purposes:

To provide and manage carpet cleaning and related services, including handling enquiries, providing quotes, confirming bookings, carrying out services at your premises, and managing follow-up visits. To communicate with you about your bookings, appointments, service updates, and any issues or queries you raise with us. To process payments, issue invoices, manage refunds where applicable, and keep appropriate financial and transactional records. To improve and develop our services, including monitoring service quality, training staff, and reviewing customer feedback. To send marketing communications about our services where you have consented or where permitted by law, and to manage your preferences regarding such communications. To comply with legal and regulatory obligations, including maintaining business records, responding to lawful requests from authorities, and managing disputes or legal claims.

Data sharing and processors

We may share your personal data with trusted third parties that act as data processors on our behalf. These processors may include billing and accounting service providers, payment processing services, information technology and hosting providers, and customer relationship management or booking system providers.

These service providers are only permitted to process your personal data in accordance with our instructions, for the purposes described in this Privacy Policy, and subject to appropriate contractual safeguards to ensure the protection of your data.

We may also share personal data with professional advisers such as accountants or legal advisers, and with authorities or regulators where required by law or where necessary to protect our rights or the rights of others.

International transfers

Where any of our service providers or systems involve the transfer of personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws. These safeguards may include the use of standard contractual clauses or other legally recognised mechanisms.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide our services, maintain business records, and meet legal, tax and accounting requirements.

In general, we keep customer and booking records for a period that allows us to manage ongoing relationships, respond to any queries or complaints, and comply with applicable limitation periods for legal claims. After this period, personal data will be securely deleted or anonymised so that it can no longer be used to identify you.

Security of your personal data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures include restricting access to personal data on a need-to-know basis, maintaining suitable physical and electronic security arrangements, and regularly reviewing our data handling practices.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These include:

Right of access. You have the right to request confirmation that we process your personal data and to receive a copy of the personal data we hold about you. Right to rectification. You have the right to request that inaccurate or incomplete personal data we hold about you is corrected. Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you have withdrawn consent and there is no other lawful basis for processing. Right to restriction of processing. You may request that we restrict our use of your personal data in certain situations, such as while we verify the accuracy of the data or consider an objection you have raised. Right to data portability. Where processing is based on your consent or on a contract, and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format, and to transmit it to another controller. Right to object. You have the right to object to processing based on our legitimate interests, including profiling on that basis, and to object at any time to the use of your personal data for direct marketing.

To exercise any of these rights, please contact us using the contact details provided on our website or in our customer communications. We may ask you to provide information to confirm your identity before we respond to your request.

Complaints and supervisory authority

If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so that we can address your concerns. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. Any changes will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.